As a reseller you do not have to pay the VAT.
Unfortunately we have received reports that, in individual cases the VAT was not excluded. denen dies in Einzelfällen trotzdem der Fall war. We are currently investigating these orders.
If you see any problem please contact us.
Please add the following informations:
- Your Customer-ID
- Browser and Browserversion
- Where can you see the error?
- Number or a link to the item, falls if the error is connected to an item
- If possible, please add a screenshot
Please use our contact form or send us the report via email at firstname.lastname@example.org.
We will take care of your request as soon as possible.
The payment issue has been resolved.
Thank you for your patience and understanding.