Most common questions regarding our new Help Desk

1. I already have an Shop-Account. Can I use my dates (E-Mailadress and Password) here for login?

No, please register an new account. Pleae follow the Link "Registrieren".

2. Will I require an separate Account to contact the Customer Service?

No, you also can use our contact form or send us an E-Mail at support@modellbau-koenig.de .

3. Can I use an aliasname for the forums?

No, unfortunately it is not possible to use an alias.

4. I already have some open request in the old system. Will I get an answer?

Yes of course. We will help you as fast as possible.