It can happen that you receive a payment reminder from us by e-mail or letter and you are sure that you have already transferred the amount.In such cases, please follow the steps below to resolve the matter.
Check whether the amount was credited back to your account due to a transposed digit or whether you transferred it to an incorrect account.
Once you have transferred the funds to the correct account, please provide our support team with all the required information from step 2.
If you want us to check your transfer, please provide us with all the necessary information.
- Date of Transfer
- The exact Amount
- Bank account to which the Transfer went
- Reason for Payment
- Name of the Payer
Only with the help of this information can we specifically search for a payment from you that may not have been booked correctly.