The start page of your customer portal is clearly structured and gives you quick access to all relevant information and functions. Below is a description of each area – from left to right, from top to bottom:
1. Top left area: Welcome Text, Open Inquiries & Open Orders
At the top left, a welcome message greets you with general information and, if applicable, current notices.
Next to it, you will find two tabs:
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Open Inquiries:
Displays open price inquiries that are still being processed.
👉 Note: Support or service requests do not appear here. These can only be accessed via the support portal:
https://support.modellbau-koenig.de/hc/en-gb/requests -
Open Orders:
Lists all orders for which not all items have been delivered yet.Small, colored icons provide additional information, e.g., about delivery status or backorders.
- You can filter the results using the top icon.
- Use the three-dot menu to export the selection as a CSV file or reset the customized column widths.
- The next three-dot menu on the right allows you to set a reminder or add the entire order to the cart again – useful for repeat orders.
2. Top right area: Your Order Overview
The top right section contains a panel with four tabs that give you quick access to your past business activities:
- Orders: Overview of all past orders including status, date, and amount. Click the PDF icon to download all related documents such as invoices.
- Ordered Items: List of all products you have ordered. This view can be filtered and sorted as desired.
- Documents: Access to orders, (instant) invoices, cancellations, and other documents.
- Open Items: Overview of all unpaid invoices including due dates and payment status.
The three-dot menu (⁝) in each tab allows exporting the selection as a CSV file or resetting column widths.
3. Bottom left area: Saved Cart Templates
Below the welcome text, you'll find the Saved Cart Templates section. You can store frequently used carts and reorder them with just a few clicks – ideal for products like paints and adhesives.
Information on how to create new templates can be found here:
Create and edit shopping cart templates
4. Bottom center: Information & Favorites
The bottom center area features a panel with two tabs:
- Information: Contains key resources such as the import template, options to download your master data, and our contact details.
- Favorites: Your personal favorite products or categories – for fast access without repeated searching. More information: Working with the item search – Sorting, filtering, grouping, and creating favorites
5. Bottom right area: Your Master Data Management
The bottom right panel lets you manage essential company data in four tabs:
- Delivery Addresses: Manage your shipping addresses.
- Contacts: View and maintain your internal contact persons.
- Bank Details: View and manage bank data for potential direct debit payments.
- Master Data: General company information such as name, customer number, VAT ID, etc.
💡 Tips & Tricks:
Use the tabs within each panel to quickly switch between views – without reloading the page.
In many areas you will find a filter icon , which allows you to refine the displayed data.
The option to export selections as a CSV file is usually available via the three-dot menu (⁝).
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